I cannot sign in
Use the magic code option on the sign-in page — an eight-digit code is emailed to you. If the email does not arrive, check spam, then raise a support request.
Notifications say "permission blocked"
Your browser has blocked notifications for this site. Open the padlock icon in the address bar → Site settings → Notifications → Allow, then reload.
My WhatsApp diary photo did not appear
Confirm your number shows a gold Verified badge under Settings → Profile. Captures from unverified numbers cannot be attributed to you.
I did not receive the WhatsApp verification code
- Check you entered the number in international format, including the
+and country code. - If you have never messaged the platform WhatsApp number before, Meta blocks the code from being delivered. Send any message (e.g. “hi”) from that phone to the platform number shown in the app, then press Send code again within 24 hours.
- The code is sent by WhatsApp, not SMS. Make sure WhatsApp is installed and active on that phone.
- Still nothing? Press Resend code after the 60-second countdown finishes.
Calendar feed shows other people's cases
Add mine=1 to your iCal subscription URL to limit it to cases assigned to you.
Still stuck
Use Contact support at the bottom of the Support Center. Include the page you were on — it is attached automatically.
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