Cancelling
Cancel at any time from Settings → Billing. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for. We do not pro-rate part-months on cancellation.
14-day first-purchase refund
If you are unhappy with your first paid subscription, email us within 14 days of the first charge and we will refund it in full, no questions asked. This applies once per firm.
Annual plans
Annual plans may be refunded pro-rata for the unused whole months remaining, less any discount you received for paying annually, if you cancel within the first 60 days. After 60 days, annual plans run to the end of the term.
Renewals charged in error
If a renewal is charged after you intended to cancel and the account shows no meaningful use in that period, contact us within 30 days and we will refund it.
API plans and overages
API subscription fees follow the same rules as above. Consumed request allowances are not refundable. If an outage on our side prevented you from using your allowance, we will issue service credit under the Service Level Commitment instead.
Upgrades and downgrades
Upgrades take effect immediately and are pro-rated against the remaining period. Downgrades take effect at the next renewal so you keep what you paid for.
Not refundable
- Accounts terminated for breach of the Terms of Service.
- Third-party charges you incur outside the platform.
- Taxes already remitted, where the tax authority does not permit reversal.
How to request a refund
Email support@lawandlegal.app from the account owner's address with the firm name and the invoice reference. We respond within 3 business days; approved refunds reach your bank within 5–10 business days depending on your issuer.